Adriatic Bank AD Podgorica
Adriatic Bank AD Podgorica
Registered in CRPS under no: 40009471
Address: Bulevar Džordža Vašingtona no. 98
E-mail: info@adriaticbank.com
Telephone number: +38220680951
PIB: 03087158
Inscribed capital: 11,945,000 EUR
Adriatic Capital LLC (Delaware, USA) is the owner of 298.625.000 ordinary shares with voting rights, which represents 100% of total shares.
General Business Conditions
Adriatic Bank provides its clients with the widest range of banking services, executing their orders and enabling cooperation and assistance in their business.
The Bank and all its employees consistently execute clients orders, protect their interests, secrecy of transactions, services and data about the client, all in accordance with international praxis and positive laws and other regulations.
All information about Adriatic Bank’s services, both for legal entities and physical persons, can be obtained from our employees via e-mail, telephone or in person, at the Adriatic Bank’s branch.
- General Business Conditions
- General Terms and Conditions of using e-banking services
- General Terms and Conditions of issuing and using payment cards of Adriatic Bank AD Podgorica
- General terms and conditions of maintaining transaction accounts and providing payment services for companies, legal entities and entrepreneurs
- General terms and conditions of opening, maintaining and closing transaction accounts, savings accounts, payment account with basic services, account transfer and providing services for physical persons
- General Business Conditions – valid as of 08.04.2024.
- General Terms and Conditions of using e-banking services – valid as of 08.04.2024.
- General Terms and Conditions of issuing and using payment cards of Adriatic Bank AD Podgorica – valid as of 08.04.2024.
- General terms and conditions of maintaining transaction accounts and providing payment services for companies, legal entities and entrepreneurs – valid as of 08.04.2024.
- General terms and conditions of opening, maintaining and closing transaction accounts, savings accounts, payment account with basic services, account transfer and providing services for physical persons – valid as of 08.04.2024.
Praises and complaints
If you want to send a prise or complaint related to business cooperation with our Bank, you can contact the employees in our branches or by phone at +382 20 680 951, as well as by e-mail at kvalitet@adriaticbank.com.
- Also, clients can send praises or complaints by post to the following address:
- Adriatic Bank AD Podgorica
- Bulevar Džordža Vašingtona br. 98
- 81 000 Podgorica
- Addressed to: Back Office Division
- The complaint should contain:
- a) data about the client and the type of business relationship, namely: personal data for the client - physical person (name and surname, residential address and contact phone, e-mail), i.e. data about the client - legal entity (name and registered office of the company, name of the contact person, and contact phone number, e-mail), number and type of contract;
- b) the reasons for filing the complaint (in case the client is in possession of certain evidence related to the stated reasons, they can be attached to the complaint in order to resolve it more quickly and completely).
You can send praise or complaints by filling out the following web forms:
Information for clients (complaints)
In accordance with Article 56e and 56f of the Law on Payment Transactions (Official Gazette of Montenegro 62/13, 006/14, 111/22), users of the Bank’s payment services are informed of the following:
Users of payment services and other persons who have a certain interest, including consumer associations, may, after receiving the Bank’s response to the complaint, i.e. in the case when the Bank does not submit a response within the deadlines prescribed by law, submit a complaint against the Bank to the Central Bank, if they believe that it has not acted in in accordance with the provisions of the Law on Payment Transactions.
- Central bank, Bulevar Svetog Petra Cetinjskog broj 6, Podgorica, zastita.potrosaca@cbcg.me tel. +382 20 480 248.
The User of payment services can access alternative dispute resolution in accordance with special laws regulating alternative dispute resolution and arbitration, and the User of payment services a consumer in accordance with the Law regulating consumer protection.
- Center for alternative dispute resolution, Serdara Jova Piletića bb, Podgorica, TC Palada email centarzaars@centarazars.me tel. +382 20 206 350.
The bank is obliged to participate in the alternative dispute resolution procedure initiated by the User of payment services.